Shipping Policy
- Processing Time: All orders are processed within 2-7 business days of receiving payment. You’ll receive a confirmation email once your order has been shipped.
- Shipping Times: Delivery times vary based on your location and selected shipping method. Estimated times will be displayed at checkout.
- Shipping Costs: Shipping costs are calculated based on your order’s weight, size, and destination and will be displayed at checkout.
- International Shipping: We ship to most countries worldwide. However, customs fees or import taxes may apply for international orders, which are the responsibility of the customer.
Returns & Refunds Policy
We want you to love your purchase! If you’re not satisfied, please review our return policy:
- Damaged or Defective Items: If your order arrives damaged or defective, contact us within 14 days of receiving the product. Include photos and a description of the issue. We’ll replace or refund your order.
- Wrong Items: If you receive the wrong item, contact us within 14 days with your order details and photos of the incorrect product. We’ll send the correct item at no extra charge.
- Change of Mind: Since all products are made to order, we do not accept returns or exchanges for reasons other than damage or defects.
- How to Request a Return: Email us at order@lessthanpositive.com with your order number, a description of the issue, and supporting photos if applicable.
- Refund Processing: Approved refunds will be processed within 7-10 business days. Refunds are issued to the original payment method.